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STORE POLICY

CUSTOMER CARE

  • Our dedicated customer care team is available to assist you with any inquiries, concerns, or feedback you may have.

  • Whether you need help with sizing, product information, order tracking, or assistance with returns and exchanges, we're here to provide timely and helpful support.

  • You can reach our customer care team through various channels, including phone, email, live chat on our website, and social media platforms.

  • We strive to respond promptly to all inquiries and aim to resolve any issues or questions you may have in a timely manner.

  • We value your feedback and use it to continuously improve our products and services.

  • If you have any suggestions, comments, or concerns, please don't hesitate to let us know. Your input helps us enhance our customer care practices and better serve you in the future.

PRIVACY & SAFETY

Privacy Policy:

  • We respect your privacy and are committed to safeguarding your personal information.

  • We collect only the necessary information required to process your orders and provide you with the best possible service.

  • Your personal information, including your name, contact details, and payment information, is securely stored and never shared with third parties without your consent, except as required by law.

  • We use industry-standard encryption technologies to protect your data during transmission and storage, ensuring that your information remains confidential and secure.

  • Online Security:

  • Our website employs robust security measures to protect against unauthorized access, misuse, or alteration of your information.

  • We use Secure Sockets Layer (SSL) technology to encrypt data during online transactions, providing a secure environment for payment processing.

  • We regularly update our systems and monitor for any potential security vulnerabilities to maintain the integrity of our platform and protect your data

WHOLESALE INQUIRIES

Our ultimate goal is your satisfaction. We go above and beyond to ensure that you're happy with your experience at KATE COSMETICS.

 

If there's anything we can do to make your experience better, please reach out to our customer care team, and we'll do our best to assist you.

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At KATE COSMETICS, we believe that exceptional customer care is the foundation of a successful business. Thank you for choosing us, and we look forward to serving you with the highest level of care and professionalism.

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* NOTE :
Only teenagers and women over the age of 18 are allowed to buy from the store.

Order Cancellation Policy

At Kate Cosmetics , we understand that sometimes plans change. If you need to cancel your order, please review the policy below:

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1. Cancellation Timeframe
Orders can be canceled within 3 hours of being placed. After this time, your order may already be in processing or shipped, and cancellation may no longer be possible.

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2. How to Cancel
To request a cancellation, please contact our customer service team as soon as possible at "  kate.cosmetics.com@gmail.com  " or through our contact form. Include your order number and reason for cancellation.

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3. After 3 Hours
If your order has already been processed or shipped, we will be unable to cancel it. In this case, you may refer to our Return & Refund Policy for further assistance.

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4. Out-of-Stock Items
If an item you ordered becomes unavailable, we will notify you and automatically cancel and refund that portion of your order.

Product warranty Policy

At Kate Cosmetics , we take pride in offering high-quality cosmetic products and aim to ensure your satisfaction with every purchase.

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1. Warranty Coverage
We offer a limited warranty on all products against defects in materials or workmanship. This warranty is valid for 14 days from the date of delivery.

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2. What’s Covered
This warranty covers:

  • Products that arrive damaged or defective

  • Manufacturing defects that affect product performance or usability

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3. What’s Not Covered
This warranty does not cover:

  • Damage caused by misuse, accidents, or improper storage

  • Products that have been opened or used

  • Allergic reactions (please review ingredient lists carefully before use)

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4. How to Make a Warranty Claim
To file a warranty claim, please contact our customer service at " kate.cosmetics.com@gmail.com ", within the warranty period. Include:

  • Your order number

  • A clear photo of the damaged or defective item

  • A brief description of the issue
     

5. Resolution
If your claim is approved, we will offer one of the following:

  • A replacement product

  • Store credit

  • A full refund (in some cases)

Product Liability Policy

The company and/or anyone acting on its behalf shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from the use of products purchased through this website. This includes, but is not limited to, any personal injury, allergic reaction, skin irritation, or any other physical or material harm that may result from the use or misuse of a product.

 

All products sold on our website are intended for external use only (unless otherwise stated) and should be used strictly in accordance with their instructions, precautions, and guidelines. It is the responsibility of the customer to ensure that any product purchased is suitable for their own use and skin type, and to conduct a patch test before full application.

 

The company shall not be liable for damages resulting from:

    •    Incorrect or inappropriate use of the product.

    •    Failure to follow product instructions or warnings.

    •    Use of the product by individuals with known allergies or sensitivities to any of its ingredients.

 

By purchasing and using products from our website, the customer agrees to assume full responsibility for any outcomes arising from such use.

PAYMENT METHOD

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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